CANCELLATION & RESCHEDULING POLICY
1. Purpose
This policy ensures fair treatment for both clients and our organizing team while maintaining scheduling efficiency.
2. Cancellation Notice Requirements
We understand that life happens, but cancellations impact our ability to serve other clients. We require notice to minimize disruption.
3. Cancellation Fee Structure
More than 48 Hours Notice:
No cancellation fee
Full refund of any deposits paid
Free rescheduling to available dates
24-48 Hours Notice:
50% cancellation fee of scheduled session
Remaining deposit refunded or applied to rescheduled appointment
One free reschedule permitted
Less than 24 Hours Notice:
100% cancellation fee of scheduled session
No refund of deposits
Additional deposit required for rescheduling
Same-Day Cancellation or No-Show:
Full session fee charged
No refund of deposits
Future services may require full prepayment
4. Rescheduling Policy
First Reschedule:
Free with 48+ hours notice
Subject to availability
Must be rescheduled within 90 days
Multiple Reschedules:
Second reschedule may incur $50 administrative fee
Three or more reschedules may require full prepayment
Excessive rescheduling may result in service refusal
5. Emergency Exceptions
We understand genuine emergencies occur. Cancellation fees may be waived for:
Medical emergencies (documentation may be requested)
Death in immediate family
Natural disasters or severe weather
Home emergencies (flooding, fire, etc.)
Contact us immediately if an emergency arises. We'll work with you compassionately.
6. Weather-Related Cancellations
Severe Weather:
If we cancel due to unsafe conditions, no fees apply
You may cancel without penalty if travel advisory issued
We'll reschedule at earliest mutual convenience
7. Our Cancellation Rights
We reserve the right to cancel if:
Unsafe working conditions exist
Client behavior is abusive or inappropriate
Payment issues or bounced checks occur
Access to work areas is not provided
In such cases, you'll receive a full refund minus any completed work.
8. Multi-Day Projects
For projects spanning multiple days:
Cancellation policy applies to each scheduled day
Partial project completion will be invoiced
Remaining days can be rescheduled per standard policy
9. Deposit Policy
Initial Deposits:
May be required to secure scheduling
Typically 25-50% of estimated project cost
Applied to final invoice
Refundable per cancellation policy terms
Deposit Forfeiture:
Deposits are forfeited with less than 24-hour notice
Multiple cancellations may result in deposit forfeiture
Forfeited deposits cannot be applied to future services
10. How to Cancel or Reschedule
Preferred Methods:
Email: scheduling@deluxeorganizers.com
Phone: [Phone Number] (leave voicemail if after hours)
Client portal: [If applicable]
Notice Timing:
Notice is considered received when we confirm receipt
Weekend/holiday notices processed next business day
Time is calculated from your scheduled appointment time
11. Late Arrivals
Client Late Arrival:
Grace period: 15 minutes
Session shortened to original end time
Full session fee applies
Excessive lateness may be treated as cancellation
Our Late Arrival:
We extend session to full scheduled time
Discount applied if we're more than 15 minutes late
Complimentary additional time for significant delays
12. Recurring Appointments
For clients with regular maintenance appointments:
One free cancellation per quarter
Advance notice appreciated for scheduling efficiency
Excessive cancellations may result in loss of preferred time slot
13. Virtual Consultations
Same cancellation policy applies to virtual appointments:
48-hour notice required
Technology issues are not valid cancellation reasons
We'll help troubleshoot before appointment time
14. Special Circumstances
Extended Illness or Recovery:
We'll hold your spot when possible
Flexible rescheduling without fees
Services can be paused and resumed
Moving Date Changes:
Understand moving dates often shift
Two free reschedules for moving-related services
Subject to availability
15. Refund Processing
Approved refunds are processed:
Within 5-10 business days
To original payment method
Minus any applicable fees per this policy
16. Disputes
If you disagree with a cancellation fee:
Contact us immediately to discuss
Provide relevant documentation
We'll review and respond within 3 business days
Final decisions rest with management
17. Policy Acknowledgment
By booking services, you acknowledge:
You've read and understand this policy
You agree to the cancellation fee structure
You'll provide required notice whenever possible
18. Policy Changes
We may modify this policy with notice:
Changes posted on website
Email notification to active clients
New policy applies to future bookings only